Customer Care Representative

หน้าที่รับผิดชอบของ Customer Service Representative

• - ติดตามลูกค้าเพื่อตอบคำถาม ให้ข้อมูลสินค้าและบริการ ซึ่งส่วนใหญ่แล้วมักจะได้รับมอบหมายให้ดูแลลูกค้ารายสำคัญๆ ของบริษัท

• - เปิดบัญชีลูกค้าใหม่ๆ และคอยอัพเดทข้อมูลของลูกค้า
• - คอยอำนวยความสะดวกให้ลูกค้าเวลาแจ้งเรื่องร้องเรียนเกี่ยวกับสินค้า ติดต่อประสานกับฝ่ายที่เกี่ยวข้องเพื่อหาทางออกให้กับลูกค้า
• - วิเคราะห์ความต้องการของลูกค้า ตรวจสอบยอดขายหรืองบประมาณที่อาจจะเปลี่ยนไปเนื่องจากมีการแก้ไขสินค้าหรือบริการ
• - จัดทำรายงานเพื่อสรุปผลการดำเนินงาน

ทักษะที่จำเป็นต่องานด้านนี้ได้แก่ 

• การบริการลูกค้า
• สินค้าและบริการของบริษัท
• การแก้ปัญหา
• การตลาด
• การจัดทำเอกสาร
• การทำเสนอ
• การสื่อสารทั้งภาษาไทยและภาษาอังกฤษ
• การวิเคราะห์ข้อมูล
• ฯลฯ

ตัวอย่าง resume ผู้สมัครฝ่ายลูกค้าสัมพันธ์

Name Surname
Address: ................................
Cell Phone: (081) ....................., Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Objective:

Seeking for the challenging and rewarding role on business operations to offer effective and efficient solution in business that maximizes its productivity in market.

Education:

• ABC UNIVERSITY, Master of Business Economic ( 2012 )
• BCD UNIVERSIRY, Bachelor of Humanities and Social Sciences, English Major ( 2005 )

Language Skills:

• - Fluent in English language skills both written and verbal.
• - Able to communicate in Japanese.

Software Skills:

• - Advance in all Microsoft Office tools such as Excel, Word, and PowerPoint
• - SAP related to Quotation, Sale Order, Billing, Purchasing, Goods Receiving, and financial basic functions.
• - MGO System ( Materials Global Operations of General Motors)

Career History:

Super Energy Thailand
October 2010 – presents
Customer Care Representative (Thailand/Vietnam/Myanmar/USA-Sensing)

Essential Responsibilities:

- Integrate and develop processes that meet business needs across the organization, manage complex issues within functional area of expertise, be involved in long-term planning, and contribute to the overall business strategy.

• - Provide services or related sales within an assigned sales region through the formulation and execution of proposal strategies that capitalize on GE’s competitive strengths to serve the customer’s needs resulting in execution of definitive sales agreements
• - Manage the sales proposal process through contract to the customer monitoring, planning and coordinate between the customer, manufacturer, logistics, and forwarder since receiving order through deliver and billing
• - Support sale manager with the customer support as required and resolve customer issue
• - Maintain knowledge of market trends, customer requirements, competitor actions, and customer

XYZ (Thailand) Ltd.
March 2009 – October 2010
Global Supply Chain, Support Staff & Material Flow Coordinator

Essential Responsibilities:

- Major involvement in several business operations and assisted the organization to attain cost-effective production with increased efficiency, quality, and satisfied customer service.

- Identified the requirements and documented the business process as well as responsible for finding the system requirements.

• - Coordinated Business Risk Management Business Continues Project Coordinator.
• - Responsible as an ISO 14001 representative
• - Assisted material flow / handling for productivities improvement

XYZ (Thailand) Ltd.
February 2008 – March 2009
Global Supply Chain, Support Staff

Essential Responsibilities:

- Performed a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents.

• - Coordinated and performed a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
• - Assisted and controlled for structural cost budget and coordinate with financial controller to assist and control for check book budget.
• Raise PR and Invoice control in SAP, clear invoices and expenditure reports
• - Created and maintained reports and records, such as financial reports, HPV & Man-hours reports, and administrative orders. Maintains arranges and files for easy retrieves, storage or reproduce records, documents and reports.
• - Managed request for staff for equipment & systems needs

AGF Manufacturing Co., Ltd.
October 2006- October 2007
Secretary cum Interpreter (Contract)

Essential Responsibilities:

- Administration and organization in coordinating with customers to resolve their problems. Work under pressure and complete high level workloads within strict deadlines

• - Reported directly to Production Director ( Japanese )
• - Gathered information related to key issues by collaborating with various levels of management.
• - Understands and translates
• - Helped in word processing projects needing extensive output of presentations and spreadsheets.
• - Assignsed reviewed, tracked, and prepared correspondence assignments
• - Helped with preparation of publications and other materials
• - Organized details of agendas, meetings, itineraries, travel arrangements and expense reports
• - Implemented cost reductions and continuous improvement ( KAIZEN )

References

Available on request